Last Updated: August 21, 2026
1. About This Privacy Policy
Rae Therapy Group is a fictitious business name (DBA) of Bonnie Rae Psychotherapy, Inc., a California corporation. Throughout this Privacy Policy, “Rae Therapy Group,” “we,” “us,” and “our” refer to Bonnie Rae Psychotherapy, Inc.
This Privacy Policy describes how we collect, use, disclose, and protect information when you visit raetherapygroup.com (the “Website”), request a consultation, communicate with us through the Website, or otherwise interact with Website features.
This Privacy Policy primarily addresses information collected through our Website and online services. Information created or maintained as part of an established therapist-client relationship may be subject to additional confidentiality requirements, privacy notices, informed-consent documents, and applicable healthcare privacy laws.
2. Information We Collect
The information we collect depends on how you interact with our Website.
Information You Provide to Us
When you request a consultation, contact Rae Therapy Group, register for a future program or workshop, or otherwise submit information through our Website, we may collect information such as:
- your name;
- email address;
- telephone number;
- your preferred clinician or service;
- scheduling and appointment information;
- information about what brings you to therapy or the services you are seeking;
- information you include in a message or consultation request; and
- other information you voluntarily provide.
Because we provide mental health services, some information you choose to provide when requesting a consultation may be sensitive and may relate to your mental health, relationships, symptoms, treatment interests, or reasons for seeking services.
We use this information to respond to your inquiry, coordinate a consultation, determine whether our practice may be an appropriate fit for your needs, and connect you with an appropriate clinician or resource.
Information Collected Automatically
When you use the Website, certain technical information may be collected automatically by our Website or service providers supporting its operation.
Depending on the technologies enabled on the Website, this information may include:
- IP address;
- browser and device type;
- operating system;
- referring website or traffic source;
- pages visited;
- dates and times of Website visits;
- general geographic information derived from an IP address; and
- information about interactions with the Website.
We may use this information to operate and secure the Website, understand Website performance and usage, and evaluate the effectiveness of our outreach and marketing.
3. Consultation Requests and Scheduling
Rae Therapy Group allows prospective clients to request and schedule consultations through the Website.
When you submit a consultation request, the information you provide may be made available to appropriate Rae Therapy Group personnel involved in responding to your inquiry, coordinating the consultation, or providing the requested service.
Information submitted through our online scheduling functionality is stored through our Website and related systems.
Submitting a consultation request does not, by itself, establish a therapist-client relationship. A therapist-client relationship is established only after the appropriate intake, informed-consent, and clinical processes have occurred and both the prospective client and clinician have agreed to proceed with treatment.
4. How We Use Your Information
We may use information collected through the Website to:
- respond to consultation requests and other inquiries;
- schedule and coordinate consultations;
- communicate with prospective and current clients;
- help identify an appropriate Rae Therapy Group clinician or service;
- provide information about our services;
- administer future workshops, educational programs, or other offerings;
- operate, maintain, protect, and improve the Website;
- understand Website usage and performance;
- evaluate the effectiveness of advertising and marketing efforts;
- prevent fraud, misuse, or security incidents;
- maintain appropriate business records; and
- comply with applicable professional and legal obligations.
We may also use contact information to send marketing or educational communications when you have requested or agreed to receive them.
5. How We Share Information
We do not sell or rent client or prospective-client lists.
Information submitted in connection with a consultation request may be shared within Rae Therapy Group as reasonably necessary to respond to the inquiry, coordinate the consultation, or provide requested services.
We may also use vendors, contractors, and service providers to support functions such as Website hosting and maintenance, scheduling, communications, security, analytics, advertising, payment processing, and other business operations.
Where a service provider’s access to protected or sensitive information is subject to healthcare privacy requirements, we seek to use appropriate safeguards and agreements as required by applicable law.
We may also disclose information when permitted or required to:
- comply with applicable law or valid legal process;
- fulfill professional or regulatory obligations;
- protect the rights, safety, or property of Rae Therapy Group or others;
- investigate fraud, security incidents, or misuse of the Website; or
- respond to an emergency where disclosure is permitted or required by law.
We may otherwise share information at your direction or with your authorization when required.
6. Mental Health and Sensitive Information
We recognize that seeking mental health services is personal and that information provided in connection with a consultation request may be sensitive.
Information you voluntarily provide about the reason you are seeking therapy is used for purposes such as evaluating your inquiry, coordinating your consultation, and helping determine an appropriate clinician or service.
We do not intentionally use the content of consultation requests, psychotherapy records, diagnoses, therapy communications, or other clinical information for targeted advertising.
Information generated or maintained as part of an established therapist-client relationship is subject to separate professional confidentiality requirements and, where applicable, healthcare privacy laws and Rae Therapy Group’s clinical privacy practices.
7. Cookies and Similar Technologies
The Website may use cookies, pixels, and similar technologies for Website functionality, security, analytics, and measurement.
These technologies may help us understand information such as how visitors arrive at our Website, which pages are used, and whether our advertising results in Website activity.
Some technologies are necessary for Website functionality. Others may be provided by third parties that perform analytics, advertising, or other services.
Where required by applicable law, visitors will be provided with appropriate choices concerning non-essential cookies and similar technologies.
Browser settings may also allow you to block or delete certain cookies, although doing so may affect some Website functionality.
8. Analytics and Advertising
Rae Therapy Group may use analytics and advertising services, including services provided by Google, to understand Website traffic, measure advertising performance, and improve our outreach.
When these technologies are enabled, they may collect certain information about Website visits or interactions through cookies, pixels, device identifiers, or similar technologies.
We seek to configure analytics and advertising technologies so that sensitive information submitted through consultation forms—including the content of messages, information about why an individual is seeking therapy, and other clinical information—is not intentionally transmitted to advertising platforms for advertising purposes.
We do not intentionally provide psychotherapy records, diagnoses, therapy communications, or the contents of consultation requests to advertising platforms for targeted advertising.
Our use of analytics and advertising technologies is subject to applicable privacy and healthcare requirements.
9. Third-Party Websites and Services
The Website may contain links to or integrate with third-party websites or services, including social media platforms, review sites, maps, scheduling-related services, educational resources, and other online services.
When you leave our Website and interact directly with a third party, that third party’s privacy policy and terms govern its collection and use of information.
We do not control and are not responsible for the privacy, security, or content practices of independent third-party websites.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information under our control against unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication, database, or Internet transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.
Information created or maintained as part of clinical services may be subject to additional security and confidentiality safeguards.
11. Data Retention
We retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, conduct legitimate business operations, comply with professional and legal requirements, resolve disputes, and maintain appropriate records.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
Clinical records are subject to separate professional and legal record-retention requirements.
12. Children’s Privacy
Our Website is intended primarily for adults seeking information about Rae Therapy Group or services for themselves or others.
We do not knowingly solicit personal information directly from children under 13 through general Website functionality without appropriate authorization.
A parent or legal guardian may contact Rae Therapy Group regarding mental health services for a minor.
If you believe a child under 13 has submitted personal information directly through our Website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
13. California Privacy Rights
California residents may have certain rights concerning their personal information under applicable California privacy laws.
Depending on the particular law, the information involved, and whether the law applies to Rae Therapy Group, these rights may include the ability to request:
- access to certain personal information;
- information concerning certain collection or disclosure practices;
- correction of inaccurate personal information;
- deletion of certain personal information;
- a copy of certain personal information; or
- other rights provided by applicable California law.
Not every privacy right applies to every organization, individual, or category of information.
Rae Therapy Group will not unlawfully discriminate against an individual for exercising an applicable privacy right.
Privacy requests may be submitted to bonnie@raetherapygroup.com. We may take reasonable steps to verify your identity or authority to make a request before responding.
14. Marketing Communications
If you choose to receive newsletters, educational information, workshop announcements, or other marketing communications from Rae Therapy Group, you may unsubscribe from those communications at any time by following the unsubscribe instructions contained in the communication or contacting us.
Unsubscribing from marketing communications does not prevent us from sending non-marketing communications necessary to respond to an inquiry, administer a service, or communicate with you regarding an existing relationship.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Website, services, technologies, business practices, or applicable requirements.
When we update this Privacy Policy, we may post the revised version on the Website and change the “Last Updated” date above.
We encourage visitors to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:
Rae Therapy Group
A DBA of Bonnie Rae Psychotherapy, Inc.
402 S. Marengo Avenue
Pasadena, CA 91101
Email: bonnie@raetherapygroup.com
Phone: 310-612-2709